ZOLL Online Privacy Policy

Privacy Policy

Last Updated: May 18, 2018


ZOLL Medical Canada, Inc. ("ZOLL", "we", "us" or "our") respects the privacy of our customers, business partners and individuals whose personal information with which we are entrusted. ZOLL collects, uses and discloses personal information consistent with the laws and regulations of the countries in which the information is collected, and in which ZOLL does business.


This policy describes the types of data we may collect from you or that you may provide when you visit zollonline.ca ("Site") and our practices for collecting, using and disclosing that data, including data that identifies or can be used to identify you ("personal information"). This policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from or on the Site.

This Site is intended for use in Canada. If you are located outside of Canada, your personal information collected through this Site will be processed and stored in Canada. Your use of this Site constitutes your consent to that processing.

Please read this policy carefully. By using this Site, you agree to it. If you do not agree to it, do not to use this Site.

Collection and Use of Data

ZOLL provides online services that our customers use to operate aspects of their businesses. These services include tools for patient care, fleet management, records management and communications, among others.

In providing these online services, ZOLL processes data our customers submit to our services or instruct us to process on their behalves ("Customer Information"). While ZOLL's customers decide what data to submit, it typically includes information about their patients, customers, employees and the users of our services, such as health, medication, demographic, billing and contact information. ZOLL accesses and uses Customer Information to provide our online services to customers, to correct and address technical or service problems, to follow instructions of the ZOLL customer who submitted the data, to implement ZOLL's software and hardware solutions or in response to contractual requirements.

ZOLL also collects information about our customers ("ZOLL Information"). We collect ZOLL Information directly from our customers (such as name, contact information and billing and transaction information), or automatically when they use our services our visit our Site. We use ZOLL Information for the purpose of providing ZOLL's online services, including to present our Site and its contents, satisfy customer requests, fulfill other purposes for which customers provide it, deliver notices about accounts and products or services, estimate use patterns, remember preferences, speed searches, identify locations, analyze scrolling, assess clicks, recognize customers when they return, carry out obligations and enforce rights, in other ways we describe when customers provide information and for other purposes with customers' consent.

The technologies we use for automatic data collection may include cookies (small files placed on your hard drive); flash cookies (local stored objects that collect information about your preferences and navigation); web beacons (small electronic files that permit us to count page visits and collect other statistics); and web analytics and behavioral tracking services and tools (such as Google Analytics and Hotjar that may analyze use of our Site and collect data that may be connected to other data about you on this Site but not third party websites). The information we collect automatically includes problem reports, details of visits (such as usage, traffic, location, statistics, logs and access) and information about computer and internet connections (including IP address, operating system and browser type). The information we collect automatically is statistical, but we may maintain it or associate it with personal information we collect in other ways. If we do, we will treat the combined information as personal information in accordance with this policy.

You have various tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. To learn how you can manage your cookie settings, visit allaboutcookies.org or the Flash player settings page on Adobe's website. Your choices may impact your experiences with our products and services.


ZOLL uses a limited number of third-party service providers to assist us in providing our services to customers. These third party providers offer customer support to our customers, assist with the transmission of data and provide data storage services. These third parties may access, process or store personal information in the course of providing their services. ZOLL maintains contracts with these third parties restricting their access, use and disclosure of personal information in compliance with our legal obligations, and ZOLL may be liable if they fail to meet those obligations and we are responsible for the event giving rise to the damage.

Additionally, we may disclose personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of ZOLL's assets; for the purpose for you provide it; for any other purpose we disclose when you provide the information; to comply with any court order, law or legal process; to enforce agreements; if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ZOLL, our customers or others; or with your consent.

We do not permit third parties to collect personal information about your online activities over time and across sites when you visit our Site or share that information with third parties for their own marketing purposes. We may disclose aggregated information about our users, and information not identifying any individual, without restriction.

Rights to Access and Correct Personal Information

Personal information files are maintained on our servers or those of our service providers, and are accessible by authorized employees, representatives and agents. If you are a ZOLL customer, you have the right to request access to or correction of the personal information that we hold about you, and to withdraw your consent to our collection, use or disclosure of your personal information, subject to contractual and legal restrictions. We will take reasonable steps to verify your identity before processing your request. If you would like to make a request relating to Customer Information, you must make your request to the customer directly. We will support the customer as needed in responding to your request.

Children Under the Age of 13

Our Site is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features or register on the Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

Inquiries and Complaints

To ask questions or comments about this privacy policy and our privacy practices, including information regarding how to access or update your data or withdraw consent, contact us at:

  ZOLL Medical Canada, Inc.
  405 Britannia Road East, Units 17-19
  Mississauga, Ontario L4Z 3E6

  Attn: Director, Privacy and Security


We post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the primary e-mail address specified in your account or through a notice on the Site home page. The date this policy was last revised is identified at the top of the page. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.